Troubleshooting SAMSON Extensions: Key Tips for Molecular Designers

Integrative molecular design is a complex task, and platforms like SAMSON aim to simplify the process through powerful functionalities and a vast ecosystem of Extensions. However, users sometimes face challenges when adding Extensions or ensuring they work as intended. This guide offers practical solutions to some common pain points related to SAMSON Extensions, ensuring your workflow remains smooth and productive.

Why Extensions Might Not Show Up in SAMSON

One frustrating issue is when you’ve added a SAMSON Extension via the SAMSON Connect Marketplace, but it doesn’t appear in your SAMSON workspace. Don’t worry—there are several steps you can take to address this:

Check OS Compatibility: Confirm the Extension you’re trying to use is available for your operating system and the version of SAMSON installed. You can find this information on the Extension’s web page in the Marketplace. If the Extension isn’t compatible, contact the SAMSON team.
Restart SAMSON: If you added an Extension while SAMSON was running, you need to restart the platform. Upon launch, SAMSON automatically downloads and installs any newly added Extensions.
Understand Extension Types: Extensions serve different purposes. Not all have visible interfaces like Apps or Editors. They might include importers, exporters, visual models, render presets, or commands. Utilize the “Find everything” search functionality in SAMSON to locate your Extension’s features.
Review SAMSON Logs: Open the log in SAMSON via Interface > Show log. Filter results for the specific Extension to identify potential installation issues. If you see errors in red, you can submit your log directly to the SAMSON support team through the interface.

When the Extension Isn’t Available on Your Platform

If the Extension you’re looking for isn’t available on your platform, consider reaching out to the SAMSON team either through the SAMSON Connect Forum or via email. They can guide you on alternatives or potential custom solutions.

Additional Resources for Extensions Documentation

Want to learn more about a specific Extension? Check its web page in the Marketplace or visit the Documentation Center – Extensions Tutorials. These resources include valuable insights and detailed instructions tailored to individual Extensions.

Custom Extensions for Your Needs

Can’t find an Extension or functionality you need? No problem! SAMSON offers custom development services to address specific user needs. Simply contact the team to discuss your requirements. This is especially useful if your molecular modeling project involves unique computational or visualization challenges.

Ensuring Extensions work seamlessly is essential to maximizing the potential of SAMSON in your molecular design workflows. Take the time to troubleshoot systematically and use available resources to remove roadblocks. For detailed guidance, visit the official FAQ page.

Note: SAMSON and all SAMSON Extensions are free for non-commercial use. You can get SAMSON here.